SAICHE-343: Knowledge Management, Technical Communication & Report Writing

Provider: Engineers for Africa (John Broli)

Credits: 2

Valid from: 10/01/2018 - 10/01/2021 

Hours: 20

Type: Course

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Event Date: Contact provider (above) if not on SAIChE website.

About the Course:

E4A addresses knowledge management with respect to current rapid change, complexity and the importance of current knowledge expansion. These topics are introduced as a lead-in to the key topics of communication and report writing. We address approaches to communication and technical report writing with an overview to important fundamentals such as audience analysis, needs statements, target markets, bias and vested interests, impacts on communication and matters such as attention markers or lead-ins to many communications and other report writing requirements. The course then presents analytical tools (system analyses, scope analyses, information analyses) to use in the importance of thorough background analysis for good professional technical reports. There is also analysis of how information can be better presented and the hazards of poor presentation especially in spreadsheets and graphical analyses.

Further course content covers types of reports, types of styles and matters of report content.

Important guidelines, rules and good practices for each of the communication and report modes are then presented and discussed. Attendees will also develop and enhance their presentations, reports and overall communication skills. The expectations of the coming 4th Industrial Revolution (4IR) to control processes with Artificial Intelligence (AI), Robotics, Advanced Instrumentation and BIG DATA analyses are then debated and the need to complete the 3rdIR.


The main objective is to improve technical communication and writing skills of the attendees, thus providing enhanced communication of emails, and technical records and procedures. The course also sets out to provide a sound understanding of the nature of knowledge and information and the dominant role it plays in all communication in modern economies.

Economic benefits are achieved through reduction of errors and miscommunications in the workplace and thus improved control of processes and operations.  

VENUE: All of SADC, as the Course is digital and on-line. Live-course and run at office or at home workshops provides the ideal mix of course contents.